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Terms and Conditions

Online Shop

Delivery

UK Delivery costs £6.50 per order for order up to the value of £50.00. Orders over £50.00 are delivered free of charge. We are currently unable to delivery outside of the UK.

Under normal circumstances deliveries to the UK will be made within 5 working days. In the event that an item is out of stock, and cannot be delivered within that timescale, we will contact you to discuss the situation, and provide a refund if required.

Returns Policy

Please call us to obtain a returns number.

Package the goods in suitable packaging and mark the outer box clearly with your returns number. (goods will not be accepted without a returns number)

Customers must contact us before returning any goods.
Damaged goods must be reported by phone on receipt.
Customers must have a returns number before any goods can be returned.
If you buy a product from us and it does not fit, return it to us for a replacement*
Goods only with a valid returns number marked on the outer packing will be accepted.
This does not affect your statutory rights.

* This only applies to goods returned unused and in the original packaging within 7 days of receipt.

Governing Law and Contract Formation

No contract will subsist between you and ottersandbutterflies.co.uk for the sale by it to you of any product unless and until ottersandbutterflies.co.uk accepts your order by e-mail or telephone confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time ottersandbutterflies.co.uk sends the e-mail to you (whether or not you receive that e-mail), or communicates with you by telephone. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and ottersandbutterflies.co.uk irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, ottersandbutterflies.co.uk IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ottersandbutterflies.co.uk DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither ottersandbutterflies.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, ottersandbutterflies.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ottersandbutterflies.co.uk, its affiliates, directors, employees or other representatives.