Home / How to find us / Whats on / Contact

Enlarge Font: A- A A+

Privacy Notice and Cookies

At Otters and Butterflies we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.
Under the General Data Protection Regulation we treat all personal information that you provide, or we obtain from you in accordance with the provisions of the General Data Protection Regulation. This information is any data from which you can be identified and includes your name, address, email and telepphone number etc.


What information do we collect? How do we use it?

    * When you order, we need to know your name, e-mail address and address. This allows us to process and fulfil your orders and to notify you of the status of your order. We do not hold details of your credit card information. Payment is handled securely by Paypal.
    * We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
    * We monitor customer traffic patterns and site usage to help us develop the design and layout of the on line store.


How does ottersandbutterflies.co.uk protect customer information?

As required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Payment is handled by Paypal, who provide secure server facilities to ensure maximum security at all times.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies do not contain any personally identifying information, and are used to retain information during a single visit only. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please note that some functionality may not work as expected if you choose to reject the cookie used to manage our shopping system.
We only use essential cookies and anonymous web analytics cookies that are provided by Google Inc, in order to evaluate how visitors use our website and to help provide a better on line experience.
It is possible to opt out of cookies in your browser if you want to. If you would like to find out more about cookies, for example to see what cookies have been sent and how to delete or manage them vist https://www.aboutcookies.org.
If you would like to opt out of tracking by Google Analytics across all websites you can do so by visiting http://tools.google.com/dlpage/gaoptout


Disclosure of users personal information to third parties.
Otters and Butterflies does not disclose your personal information to others. Otters and Butterflies may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-parties but these statistics will include no personally identifying information.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the General Data Protection Regulation

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Otters and Butterflies possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Otters and Butterflies. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
We do not disclose your personal data to any third parties without your permission. The only circumstance that we do not seek your permission is if we are asked to disclose personal infomation to respond to lawfull requests by public authorities to meet national security or law enforcement.



Tell us what you think

Otters and Butterflies welcomes your questions and comments about privacy. Please send e-mails to contact@ottersandbutterflies.co.uk.